Categories
Course Content
01 Introduction to Customer Service
0/6
001 Introduction to Customer Service
07:50
002 Relationship between Sales and Service
08:41
003 Why Customer Service is so Important
10:38
004 Five Levels of Business Customer Service Part 1
09:37
005 Five Levels of Business Customer Service Part 2
06:22
006 Five Levels of Business Customer Service Part 3
10:31
02 Providing Great Customer Service
0/9
007 Key Factors in Customer Service Excellence
09:46
008 Customer Loyalty
08:29
009 Rules to Great Service
15:31
010 Key Characteristics of Delivery
08:29
011 Evaluating Yourself and Your Company
09:30
012 Evaluating Your Service Attitude
10:04
013 Powering a Service Culture
11:39
014 Personal Primers
07:34
015 Steps to Great Customer Service
06:42
03 Problem Resolution
0/3
016 Problem Resolution Process
05:28
017 Principles for Managing Negative Relationships
11:29
018 Steps to Resolving Negative SituationsReview
07:06
Customer Service Fundamentals
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